How do I know a seller is legitimate?
All sellers go through an ID, residence, and banking verification process before their listings go live.
FAQs
Frequently asked questions
Answers to common questions about buying, selling, payments, and delivery on Zuna Store.
Buying
For buyers
What is Zuna Shield?
Zuna Shield holds your payment until you confirm delivery or the courier tracking shows successful handover.
What if my item doesn't arrive?
Open a dispute within 7 days of the expected delivery date. Our team will review courier evidence and seller responses.
Can I pick up in person?
Yes, if the seller offers local pickup. Confirm the location and time in the order chat before travelling.
Selling
For sellers
How do I register as a seller?
Go to the Start selling page and complete the four-step registration form.
What documents do I need?
You'll need a South African ID, proof of residence, and a bank confirmation letter.
How long does verification take?
Most seller applications are reviewed within 2–3 business days after all documents are submitted.
When do I get paid?
Funds are released to your account once the buyer confirms receipt or the 7-day inspection window closes.